Inbound Voice Agent
Your AI receptionist that knows your business
Handle basic inquiries, stock checks, and price requests automatically. Gather information for quotes and orders. Route complex questions to the right rep. All while sounding natural and professional.
Why Inbound Voice Agent
Handle more calls without hiring more people
Free your team from repetitive inquiries. The Inbound Voice Agent answers basic questions instantly, gathers information for complex requests, and routes calls intelligently.
Instant answers
Customers get immediate responses to stock checks, pricing questions, and basic inquiries—no waiting on hold.
Smart routing
For complex questions, the agent gathers context and routes to the right rep with full conversation summary.
24/7 availability
Handle calls after hours, during peak times, or when your team is busy. Never miss an opportunity.
60%
Calls handled automatically
<30s
Average response time
How It Works
From incoming call to resolved inquiry
The Inbound Voice Agent answers calls, understands intent, retrieves information, and either answers directly or routes to your team.
Call Received
Customer calls with a question about stock, pricing, or product availability.
Understand Intent
AI identifies what the customer needs—stock check, pricing, quote request, or general inquiry.
Retrieve Data
Agent pulls real-time inventory, pricing, and product information from your ERP and systems.
Answer or Route
Agent answers simple questions directly or gathers information to route complex requests to the right rep.
Capabilities
Everything you need for automated inbound calls
Purpose-built for building materials distributors that receive high volumes of basic inquiries.
Stock checks
Customers can ask about product availability in natural language. Agent checks real-time inventory and provides accurate answers instantly.
Pricing inquiries
Handles pricing questions with customer-specific pricing tiers. Pulls current pricing from your ERP automatically.
Quote generation
Gathers product details, quantities, and job information to start a quote. Routes to reps with all context for quick completion.
Order assistance
Helps customers place orders by gathering line items and details. Validates products and pricing before routing to order entry.
Intelligent routing
Understands when a question is too complex and routes to the right rep with full conversation context and customer history.
Professional service
Sounds natural and professional. Handles common scenarios like product lookups, lead times, and basic technical questions.
Example Conversations
See how the Inbound Voice Agent handles different types of customer inquiries.
Stock Check
Customer: "Hi, do you have any 2x4x8 pressure-treated lumber in stock?"
Agent: "Let me check that for you... Yes, we have 450 pieces of 2x4x8 pressure-treated lumber in stock. Would you like pricing or to place an order?"
Customer: "What's the price?"
Agent: "For your account, that's $8.50 per piece. Would you like me to prepare a quote or connect you with a rep to place an order?"
Quote Request
Customer: "I need a quote for a project. I'm looking for 10 Andersen 400 Series windows, 3'x5', and 500 square feet of Hardie siding."
Agent: "I can help with that. Let me gather a few details. What's the job name or project address?"
Customer: "It's the Hillcrest Project at 123 Main Street."
Agent: "Perfect. I've noted all the details. I'm routing this to our quoting team with all the information. They'll have a quote ready for you by end of day. Is there anything else I can help with?"
FAQ
Common questions
The quick answers operations and IT teams will ask.
What happens if the agent can't answer a question?
The agent recognizes when a question is too complex and routes to your team with full conversation context and customer information. No information is lost.
Can it handle after-hours calls?
Yes. The agent can handle calls 24/7, answering basic questions and taking messages or routing urgent requests appropriately.
How does it know customer-specific pricing?
The agent connects to your ERP through the Matterhaul Intelligent Data Layer, pulling real-time pricing based on customer account and contract terms.
Can customers place orders directly?
The agent can gather order information and route to your order entry system. For complex orders, it routes to a rep with all the details for review and completion.
Ready to handle more calls automatically?
See how the Inbound Voice Agent answers basic inquiries, checks stock, and routes complex questions. Built on the Matterhaul Intelligent Data Layer.