Question 1

What is Matterhaul?

Accepted Answer

Matterhaul is an all-in-one, AI-native ERP built for building materials distributors and manufacturers. It runs the core work of the business across sales, customers, inventory, and reporting: quoting, order entry, product catalog and PIM, CRM, procurement, and dispatch. Everything sits on a proprietary context layer that captures the data and tribal knowledge most systems miss, so both your team and AI agents can act on it. Most teams go live in under a week.

Question 2

Does Matterhaul replace our existing ERP?

Accepted Answer

Only if you want it to. Matterhaul is modular by design. You can start with a single workflow such as quoting, use Matterhaul as the layer that connects and fills the gaps between the systems you already run, or move to it as your full ERP over time. There is no forced rip-and-replace. You keep what works, and Matterhaul replaces what does not.

Question 3

How is Matterhaul different from a traditional ERP like Epicor, SAP, or NetSuite?

Accepted Answer

Traditional ERPs such as Epicor, SAP, NetSuite, Infor, Microsoft Dynamics, and Acumatica were built to record transactions, and many still run on interfaces designed decades ago. They require expensive consultants and long projects to customize, gatekeep your data behind APIs and fees, and bolt AI onto a foundation that was never structured for it. Matterhaul is AI-native from the ground up, adapts to your processes without consultants, keeps your data open and portable, and connects the niche systems legacy ERPs will not. Teams have seen quoting run about 40% faster and process time fall sharply after switching.

Question 4

Aren't all ERPs AI now? What makes Matterhaul AI-native?

Accepted Answer

Most ERPs describe themselves as AI, but they bolt light AI agents onto data that was never structured for machines to read, so the potential is capped from day one. Matterhaul was built AI-native from the foundation, with a context layer that captures far more structured data plus the tribal knowledge that usually lives in people's heads, such as why a customer is priced a certain way or which supplier to call first for a rush order. That means AI agents can work across your systems and get more things right, not just automate inside a single legacy tool.

Question 5

Who is Matterhaul built for?

Accepted Answer

Matterhaul is built for mid and upper mid-market distributors and manufacturers in building materials, roughly $50M to $1B in revenue. That includes lumber and building materials (LBM) dealers, roofing, plumbing, HVAC, and industrial supply. It is designed for the sales, operations, and finance teams who process high volumes of quotes and orders against large, complex product catalogs.

Question 6

Does Matterhaul work with manufacturers, or only distributors?

Accepted Answer

Both. Matterhaul works across the supply chain for manufacturers and distributors. The workflows differ, but the underlying problems are the same: manual work, siloed systems, and institutional knowledge trapped in people's heads instead of the business.

Question 7

What workflows does Matterhaul handle?

Accepted Answer

Matterhaul covers the core of the business across five areas. Sell: quoting, order entry, product catalog and PIM, and automatic audits against your pricing and business rules. Grow: CRM, leads, and a customer portal. Move: inventory, procurement, and dispatch and delivery. Know: business reporting, insights, and tribal knowledge capture. Order-to-cash payments, AP/AR, and general ledger are on the near-term roadmap.

Question 8

What does Matterhaul not do?

Accepted Answer

Matterhaul does not build HR, payroll, time tracking, scheduling, team communication, insurance, taxes, ecommerce, or expense and spend management. For anything outside its scope, Matterhaul integrates with your existing provider, and you can build your own tools inside the platform using natural language.

Question 9

What systems does Matterhaul integrate with?

Accepted Answer

Matterhaul connects to the ERP, accounting, CRM, and communication systems you already run, and acts as a unifying layer so quotes, orders, pricing, and customer context stay in sync. Native integrations cover the ERPs common in distribution and building materials, including Epicor BisTrack, Epicor Eclipse, Epicor Prophet 21, ECI Spruce, DMSi Agility, NetSuite, Microsoft Dynamics 365, Sage Intacct, Infor, and SAP (S/4HANA and ECC), alongside QuickBooks, Salesforce, HubSpot, Slack, Microsoft Teams, Gmail, RingCentral, and Twilio, plus EDI (X12/EDIFACT), CSV and Excel import, a REST API, and webhooks. Above all, Matterhaul runs a reverse-API platform that lets it integrate with effectively any system, including niche or custom software, so a missing native connector is usually a matter of build time and rarely a blocker to getting started.

Question 10

What if our ERP or systems are not on your integration list?

Accepted Answer

That is rarely a blocker. Matterhaul runs a reverse-API platform built to connect with effectively any system, including custom or less common software, so it can integrate with whatever you already run. Native connectors already cover the ERPs common in distribution and building materials, and anything outside that list is scoped during discovery and built as needed. Your IT team can also configure custom integrations directly within the platform.

Question 11

How quickly can a team go live?

Accepted Answer

Most teams go live in under a week. Because Matterhaul connects to existing systems instead of requiring a full migration, you can start with one workflow, usually quoting, and see measurable results immediately. Additional areas such as order entry, catalog, CRM, procurement, and dispatch can be layered in over time.

Question 12

What does the free pilot look like?

Accepted Answer

Matterhaul starts with a scoped discovery call to map your workflows, then connects your systems and runs a real working pilot on your actual business, usually one or two workflows with quoting first. The pilot runs 30 days at no cost. By the end you have a clear picture of what it does, what it saves, and what to expand to next. Nothing is signed until you have seen it work.

Question 13

How does Matterhaul pricing and contracting work?

Accepted Answer

Pricing combines a platform fee with a per-application fee. The platform fee covers implementation, integrations, data storage, users, maintenance, and security. Each application is a flat fee based on usage, for example the product catalog is priced on the number of products managed, and all current and future features for that application are included. Contracts are a minimum one-year commitment, billed quarterly or upfront, and every engagement starts with a free 30-day pilot.

Question 14

What happens to our data, and is it secure?

Accepted Answer

Your data stays yours and is free to move in or out at any time. Matterhaul does not sell it, share it, or use it to train models across customers, and everything is isolated to your environment. For teams on-premise today, Matterhaul integrates with what you have rather than asking you to give up the control and security posture you rely on.

Question 15

Our biggest concern is getting our team to adopt a new system. How do you handle that?

Accepted Answer

Adoption is the hardest part of any ERP change, and Matterhaul is built for it. Rollout is modular, so teams start with one process instead of everything at once. Training is hands-on and onsite, and the interface is built to be learned in a day, similar to the apps your team already uses on their phones. Matterhaul owns adoption rather than handing it off.

Question 16

Is Matterhaul venture-backed and going to be around?

Accepted Answer

Matterhaul is venture-backed and pre-Series A, and actively growing. It is a focused company built specifically for physical goods supply chains, going deep on building materials distribution and manufacturing rather than trying to serve every industry.

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