Voice Dispatch Agent
Automate delivery coordination with intelligent calling
When products arrive in stock, the Voice Dispatch Agent automatically calls customers to coordinate delivery or pickup. No more manual calls, missed opportunities, or frustrated customers waiting for updates.
Why Voice Dispatch
Turn inventory updates into customer conversations
Stop losing revenue to manual coordination. The Voice Dispatch Agent proactively reaches out when products are ready, ensuring faster delivery and happier customers.
Proactive communication
Automatically call customers when their orders are ready. No waiting for them to check in—you reach out first with delivery options.
Batch operations
Handle dozens of calls simultaneously. Coordinate multiple deliveries in parallel without overwhelming your dispatch team.
Faster fulfillment
Reduce time-to-delivery by eliminating phone tag and manual scheduling. Customers get their products faster.
−75%
Time to coordinate
+40%
Same-day deliveries
How It Works
From stock alert to scheduled delivery
The Voice Dispatch Agent monitors your ERP for inventory updates, then automatically calls customers to coordinate delivery or pickup.
Product Available
ERP system detects product is in stock and ready for delivery or pickup.
AI Calls Customer
Voice Agent automatically calls the customer with order context and delivery options.
Schedule Delivery
Customer confirms delivery window or pickup time. Agent updates ERP and dispatch systems.
Confirmation Sent
Customer receives email confirmation with delivery details and tracking information.
Capabilities
Everything you need for automated dispatch
Purpose-built for distribution and building materials companies that need to coordinate high volumes of deliveries efficiently.
ERP integration
Monitors inventory levels in real-time. When products arrive or become available, the agent knows immediately and can initiate calls.
Intelligent calling
Uses natural conversation to confirm delivery preferences, schedule windows, and handle special requests. Works with voicemail and live calls.
Delivery coordination
Schedules delivery windows, confirms addresses, and coordinates pickup times. Updates your dispatch system automatically.
Batch notifications
Process multiple orders at once. Call dozens of customers in parallel without manual intervention.
Automated follow-up
Sends confirmation emails, updates tracking systems, and creates delivery tickets—all without manual data entry.
Smart routing
Handles complex scenarios like rescheduling, address changes, and special delivery instructions. Escalates to humans when needed.
Real-World Example
See how the Voice Dispatch Agent handles a typical delivery coordination scenario.
Before: Manual Process
HoursAfter: Voice Dispatch Agent
MinutesFAQ
Common questions
The quick answers operations teams will ask.
What if a customer wants to reschedule?
The agent can handle rescheduling requests during the call and update your systems automatically. For complex changes, it can escalate to your dispatch team.
Can it handle batch calling for multiple orders?
Yes. The agent can process dozens of calls simultaneously, coordinating multiple deliveries in parallel without overwhelming your team.
What happens if the customer doesn't answer?
The agent leaves a clear voicemail with delivery options and can retry at different times. It can also send an email with a link to self-schedule.
How does it integrate with our dispatch system?
The agent connects to your ERP and dispatch systems through the Matterhaul Intelligent Data Layer, updating delivery schedules, addresses, and special instructions automatically.
Ready to automate your dispatch calls?
See how the Voice Dispatch Agent turns inventory updates into coordinated deliveries. Built on the Matterhaul Intelligent Data Layer.